Help Center
We're here to help you with any questions or issues you may have with our recharge services.
Live Chat
Chat with our support executives
Available 9 AM - 6 PM, Monday to Friday
Contact Form
Frequently Asked Questions
How do I check my transaction status?
You can check your transaction status by visiting the 'Transaction History' section in your account dashboard. All transactions are updated in real-time with their current status.
What should I do if my recharge failed but money was deducted?
Don't worry. Failed transactions are automatically refunded within 24-48 hours. If you haven't received your refund after 48 hours, please contact our support team with your transaction ID.
How do I redeem my cashback rewards?
Cashback rewards are automatically added to your Kashish India wallet and can be used for future transactions. To view your available cashback balance, visit the 'Rewards' section in your account.
I forgot my password. How can I reset it?
Click on the 'Forgot Password' link on the login page. Enter your registered mobile number or email address, and we'll send you a link to reset your password.
How do I update my contact information?
You can update your contact information in the 'Profile Settings' section of your account. After making changes, click 'Save' to update your information.
Report an Issue
Transaction Issues
Report failed transactions, incorrect recharges, or delayed processing.
Report Transaction IssueAccount Security
Report suspicious activity, unauthorized access, or security concerns.
Report Security IssueTechnical Problems
Report app crashes, website errors, or other technical difficulties.
Report Technical IssueVisit Our Office
If you prefer to meet us in person, you're welcome to visit our office during business hours:
Kashish India Headquarters
S.F. 40-41 Jtm Mall
Mahal Road Jagatpura
Jaipur 302017
Business Hours:
Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
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